Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains how refunds, cancellations, and payment disputes are handled for RecoveryNow, the mobile platform connecting customers with recovery drivers and garages.

We aim to make every transaction fair, transparent, and secure for both customers and service providers.

2. Customer Cancellations

• Customers may cancel a recovery request before the driver has accepted the job with no charge.
• Once a driver has accepted a request and is on the way, cancellations may incur a call-out fee, which is set by the driver.
• If the driver arrives at the location and the customer cancels, the full service amount may still be charged.

3. Service Provider Cancellations (Drivers / Garages)

• Recovery drivers and garages must only accept jobs they can complete.
• If a provider cancels after accepting a job, this may affect their account standing or visibility in the app.
• Customers will automatically receive a full refund if no alternative provider can be assigned.

4. Subscription Cancellations (Garages & Drivers)

• Garages: €49.99/month (VAT included).
• Drivers: €19.99/month (first 3 months free).

• Subscriptions are automatically renewed each month unless cancelled.
• You may cancel your subscription anytime from your account settings — your plan will remain active until the end of the billing period.
• No partial refunds are issued for unused days.

5. Refunds

Refunds may be issued in the following cases:

• Duplicate or accidental charges.
• Services not delivered as agreed.
• Cancellation by RecoveryNow due to technical issues or provider unavailability.

Refunds are processed via Stripe, usually within 5–10 business days depending on your bank.

RecoveryNow reserves the right to decline a refund request if:

• The service was completed as described.
• The issue is between the customer and provider and not related to platform error.

6. Disputes

If you experience an issue with a transaction:

• Contact the service provider directly through the app's messaging system.
• If unresolved, email info@recoverynow.ie within 7 days of the transaction.
• RecoveryNow may mediate communication but does not guarantee a specific outcome.

7. Platform Fees

• All payments are handled through Stripe.
• RecoveryNow's 10% commission on each transaction is non-refundable once a service has been completed.

8. Changes to This Policy

We may update this policy occasionally. Updates will appear in the app and on our website with a revised date.

9. Contact Us

For refund or cancellation questions, please contact: