Effective Date: 18/10/2025
Company Name: RecoveryNow
Registered in: Ireland
1. Introduction
This Privacy Policy explains how RecoveryNow ("we", "our", or "us") collects, uses, and protects your personal data when you use our app or website.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Irish data protection laws.
2. Data We Collect
We may collect the following information from you:
a) Account Information:
Name, email address, phone number, and password.
b) Service Information:
Vehicle details, pickup/drop-off locations, service requests, and preferences.
c) Location Data:
We collect your geolocation data with your explicit consent to provide our core services.
Why we use geolocation:
- Accurate Dispatch: To pinpoint your exact location quickly and send the nearest available recovery vehicle.
- Real-time Tracking: To allow you to track your assigned driver's approach and estimated arrival time.
- Efficient Navigation: To provide drivers with precise directions to your service location.
- Enhanced Safety: To ensure both you and drivers can be located in emergencies.
You can manage location permissions in your device settings at any time. However, denying access may limit the functionality of our services.
d) Payment Information:
Managed securely by Stripe. RecoveryNow does not store full credit or debit card information.
e) Device Information:
IP address, device type, and usage data to improve performance and security.
f) Communication Data:
Messages, emails, or feedback sent through the app or website.
3. How We Use Your Information
We use your data to:
- Create and manage your account.
- Match customers with nearby recovery drivers and garages.
- Process payments securely through Stripe.
- Improve our app's functionality and user experience.
- Send service notifications, updates, or promotional messages (if you consent).
- Comply with legal and regulatory requirements.
4. Legal Basis for Processing
We process your data under these GDPR bases:
- Contractual necessity: To provide app functionality and payments.
- Legitimate interest: To improve our services and prevent fraud.
- Consent: For marketing emails or notifications (you can withdraw at any time).
5. Data Sharing
We may share data with:
- Service Providers (recovery drivers, garages): To complete your requested service.
- Stripe: For secure payment processing.
- Authorities: If legally required to comply with Irish or EU law.
We do not sell or rent your personal data to any third parties.
6. Data Retention
We keep your data for as long as necessary to provide our services or as required by law (e.g., accounting and tax regulations).
7. Your Rights (GDPR)
You have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to or restrict certain processing.
- Request a copy of your data (data portability).
- Withdraw consent at any time.
To exercise these rights, contact info@recoverynow.ie
8. Security
- We use SSL encryption and secure servers to protect your data.
- All payment transactions are handled by Stripe, which is PCI DSS compliant.
9. Cookies
Our website may use cookies to enhance your browsing experience.
You can manage or disable cookies in your browser settings.
10. Updates to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on our website with the revised date.
11. Contact
If you have any privacy concerns or questions:
📧 Email:info@recoverynow.ie
🌐 Website:www.RecoveryNow.ie